As requested by many users we have added the ability to exclude automated DMs from being sent if the users comment or message contains both a Trigger keyword and a Exclude keyword.
If a user sends a message like this: “I want to buy this item but your website had a problem processing my credit card.”
Our algorithm will detect a Trigger keyword (buy) + an Exclude keyword (problem) and the auto-reply message would not be sent.
💡 Tip: Both exclude and trigger keywords are not case sensitive. For example you don’t need to add “Link, link, LINK” we will detect and match the keywords using our comments algorithm.keywordsNew Feature